ORDER ASSISTANCE AT LEAST 48 HOURS IN ADVANCE

Assistance is subject to availability. You must request assistance at least 48 hours before your scheduled time of departure. The service must be approved before departure, otherwise we cannot guarantee assistance.

For SAS operated flights, you can request assistance in My booking once you have booked your flight.

For flights operated by other airlines, use the forms below:

• Reduced mobility/wheelchair

• Visual or hearing impairment

• Service animals

Find all useful contact forms you might need to arrange your travel here.

More information about other medical conditions.

Special rules when travelling to or from the US
Special rules apply when travelling to or from the US, where you must always provide us with a 48-hour advance notice if you are requesting one of the following:

• accommodations when having both severe vision and hearing impairments,

• accommodations for a group of ten or more individuals with a disability,

• to bring your own medical equipment onboard,

• to bring a service dog onboard, or,

• to order oxygen or other medical equipment onboard.

If you are requesting other kind of assistance when travelling on a flight to and from the US, we recommend that you provide us with a notice 48 hours in advance.